Return Policy

[Return Policy-International]

International purchase orders do not applicable for return policy. Please reconfirm all the products before placing the orders.

[Return Policy-Taiwan Only]

All products have 7-day good appreciation period. The goods can only be returned within seven days of return. Only the following circumstances do not provide return service.

Not within 7-day appreciation period Missing parts/accessories or tag is removed by user. (Requires complete package & accessories for return)
Obvious stains and damages or man-made dirt & makeup, will not accept the return.
Wigs and socks are personal items and are not returnable once used.
Additional process on the product, such as embroidery, cutting, printing and other non-keizu original goods as it is. (Please check the product before having further process)
Complimentary items are not returned to KEIZU.

[Shipping cost upon returning product]

About the shipping cost that happen while returning products to KEIZU, we follow the rules as follow:

Reasons for Returns	Ship back to KEIZU cost payer	Ship from KEIZU cost payer	Memo
Quality Issues	KEIZU Studio	KEIZU Studio	Please prepaid for the shipping cost and the amount will be returned upon the return of the products. The shipping cost should not be higher than the cost that KEIZU paid for 1st delivery.
Wrong product or missing accessories/parts	KEIZU Studio	KEIZU Studio
Preference for products	Customer	Customer	-
Unsuitable sizes	Customer	Customer	-
Non-quality issue (color differences, stitches etc.)	Customer	Customer	-